سياسة الاسترجاع

Last Updated: December 2025

1. General Policy

At ELIAA PRO TV, we strive to provide the best legal streaming service. However, we understand that issues may arise. This policy outlines our refund procedures.

2. Eligibility for Refunds

Refunds may be issued in the following cases:

• Service Issues: If the service is not working as described and we cannot resolve the issue within 48 hours
• Technical Problems: If technical issues prevent you from using the service on your device
• Duplicate Payments: If you were charged multiple times for the same subscription
• Cancellation Within 7 Days: First-time subscribers may request a refund within 7 days if unsatisfied

3. Non-Refundable Cases

Refunds will NOT be issued in the following situations:

• After 7 days of subscription activation
• If you violate our Terms of Service
• If your account is suspended for misuse
• For partial subscription periods
• If you simply changed your mind after the 7-day period
• For issues caused by your internet connection or device

4. Refund Request Process

To request a refund:

1. Contact our support team within the eligible timeframe
2. Provide your order number and reason for refund
3. Allow our team to attempt to resolve the issue first
4. If unresolved, your refund request will be processed

5. Processing Time

Approved refunds will be processed within:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Cryptocurrency: 1-3 business days

6. Partial Refunds

We do not offer partial refunds for unused subscription time. All subscriptions are non-refundable after the 7-day period.

7. Chargebacks

If you initiate a chargeback without contacting us first, your account will be permanently suspended and you will be banned from future purchases.

8. Free Trials

We offer a 24-hour free trial for first-time users. This allows you to test the service before committing to a paid subscription.

9. Service Guarantees

We guarantee:

• 99.9% uptime (excluding scheduled maintenance)
• 24/7 customer support
• Instant activation after payment
• High-quality 4K streaming

10. Contact for Refunds

To request a refund or ask questions about this policy:

• Email: support@eliaaprotv.com
• WhatsApp: +1-332-266-2387
• Telegram: @smarterplaystore

Please include your order number and detailed reason for the refund request.